Terms and Conditions

Terms and Conditions of the 96 Power Parts Online Store

§ 1. Definitions

Terms and Conditions - these Terms and Conditions, which set out the rules for concluding distance sales contracts via the Online Store, the rules for performing those contracts, the rights and obligations of the parties to a distance sales contract and the complaints procedure. With regard to services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Polish Act on Providing Services by Electronic Means.
Customer - a natural person with full legal capacity, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, who concludes a distance sales contract with the Seller.
Consumer - a natural person who performs a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
Individual Entrepreneur - a natural person concluding a distance sales contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed in the Central Register and Information on Economic Activity (CEIDG).
Entrepreneur - a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.
Seller: 96 Power Parts Michał Chodyra, tel. +48 884004114, contact@96powerparts.com, VAT ID (NIP) 8992536238, REGON 020548596. Registered office: Swojczycka 150, 51-502 Wrocław, Poland.
Online Store - the website operated by the Seller, available at https://96powerparts.com, through which the Customer can obtain information about Goods and their availability and buy Goods or order services.
Distance Sales Contract - a contract for the sale of Goods / a contract for the supply of a Digital Service or Digital Content (where applicable), concluded via the Online Store.
Goods - a movable item that the Customer can purchase in the Online Store.
Digital Service - a service that allows the Consumer to: create, process, store or access data in digital form; share data in digital form uploaded or created by the Consumer or other users of that service; use other forms of interaction by means of such data.
Digital Content - data produced and supplied in digital form.
Privacy and Cookies Policy of the Online Store - a document setting out the detailed rules for processing personal data and using cookies. It constitutes Annex 3 to these Terms and Conditions and is available at https://96powerparts.com/en/privacy-and-cookie-notice.html.
Durable Medium - any material or tool that enables the Customer or the Seller to store information addressed personally to them in a way that allows future access to the information for a period appropriate to its purpose and the unchanged reproduction of the stored information, in particular e-mail.
Electronic Order Form - the electronic ordering procedure made available by the Seller to the Buyer.
Electronic Return Form - the electronic return procedure made available by the Seller to the Buyer, available at https://96powerparts.com/en/returns-open.html.
Electronic Complaint Form - the electronic complaint procedure made available by the Seller to the Buyer, available at https://96powerparts.com/en/rma-open.html.
Placing the Order - confirming the order by the Customer clicking the "Order and pay" button, which constitutes the Customer's binding declaration of intent to conclude a Distance Sales Contract with the Seller.
Account - the set of data stored in the Online Store and in the Seller's IT system concerning a given Customer and the orders placed and Distance Sales Contracts concluded by them, which the Customer can use to place orders and, where applicable, cancel or edit them and conclude Distance Sales Contracts.
Review of order handling or review of individual Goods - subjective statements and ratings given in the form of 1 to 5 stars.
Subscription Order - an order created automatically as part of a Subscription.
Subscription - an electronic service allowing Subscription Orders for selected Goods to be created automatically at the frequency chosen by the Customer, without placing separate orders, until the Subscription ends.
Recurring Payments - payments made automatically in defined cycles, used to pay for Subscription Orders, on the basis of consent given by the Buyer when starting the Subscription.

§ 2. General provisions

Types and scope of services provided electronically:
a) concluding online sales contracts for Goods sold in the Online Store,
b) registering and using an Account in the Online Store,
c) adding reviews, comments and ratings - the Customer may add a review or comment to their order,
d) sending e-mail messages in which the Seller confirms receipt of the order, receipt of payment where applicable, and acceptance of the order for fulfilment.
Use of the Online Store requires the Customer's IT system to meet the following minimum technical requirements:
a) a current web browser, e.g. Firefox, Chrome, Microsoft Edge,
b) any program for viewing PDF files.
The content published in the Online Store, including product descriptions and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.
The Seller makes these Terms and Conditions and their Annexes available via a link on the home page before, during and after the conclusion of the Distance Sales Contract. The Buyer may download and print them.
To ensure the security of messages and data transmitted in connection with the services provided, the Online Store takes technical and organisational measures appropriate to the level of security of the services, in particular measures preventing unauthorised persons from obtaining and modifying personal data sent over the Internet.

§ 3. Orders

An order can be placed in the Online Store via an Account or by choosing the option to purchase without registration, in which case an internal account is created on the basis of which the Customer may create an Account. The internal account is maintained until the data is deleted from the system or the Account is blocked.
A purchase is made by completing the Electronic Order Form available in the Online Store. Goods are selected by adding them to the basket. The Electronic Order Form specifies, among other things, which Goods, at what price and in what quantities the Customer wishes to order to the location indicated by them. The Customer takes the appropriate technical steps based on the messages displayed.
After the Customer has provided all the necessary data, a summary of the order is displayed. It contains information on: the data identifying the Seller, the subject of the order, the unit and total price of the ordered Goods including delivery costs and other costs if any, the selected payment method, the selected delivery method, and the delivery time and costs.
If the subject of the contract is the supply of Digital Content or Digital Services not stored on a tangible medium, or services provided electronically or at a distance, the Consumer gives the following consent in an additional checkbox, required to place the order and located on the Electronic Order Form: "I consent to the supply of digital content not stored on a tangible medium, or to the start of the service before the expiry of 14 days from the conclusion of the contract, and I acknowledge the loss of the right to withdraw from the contract." The Seller will confirm receipt of this consent by e-mail.
To place an Order, it is necessary to provide the personal data marked as mandatory in the Electronic Order Form, accept these Terms and Conditions and send the order by pressing the "Order and pay" button.
Sending the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a Distance Sales Contract in accordance with these Terms and Conditions.
The Distance Sales Contract is deemed concluded when the Seller accepts the Electronic Order Form, which is confirmed by displaying to the Buyer a message confirming acceptance of the order and its number.
After the Distance Sales Contract is concluded, the Customer receives an e-mail confirming the order, containing: confirmation of acceptance of the order and final confirmation of all essential elements of the Order and of the general terms of the Distance Sales Contract (these Terms and Conditions with Annexes 1 and 2), the Seller's details, information on the Seller's liability for the quality of performance, on after-sales services provided by the Seller, and on the method and consequences of withdrawal from the contract. Instructions on the method and consequences of withdrawal are contained in Annex 1.
Until the Seller starts fulfilling the order:
a) the Customer may change their order using the technical solution available on the Electronic Order Form page and going through the whole ordering path again. The order is changed by placing a new one, which replaces the previous one. Any payment made by the Customer is credited towards the new order, and any overpayment is refunded to the bank account from which the payment was made;
b) the Customer may cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
If the Customer cancels the order, the Seller refunds the payment received within 3 working days, using the same payment method used by the Customer.
The order fulfilment time is from 1 to 10 working days from the date of conclusion of the contract.

§ 4. Payment

The Online Store offers payment in advance (prepayment) and cash on delivery (with payment to the account after delivery). Payment with a deferred payment date is possible in situations individually agreed with the Seller.
Payment for Goods can be made in the manner selected when placing the order on the Electronic Order Form.
The currently available prepayment methods in the Online Store are listed at https://96powerparts.com/en/payments.html.

§ 5. Delivery

On the Electronic Order Form, the Customer selects the delivery method by ticking the chosen option.
If the Customer does not collect the Goods, resulting in the Goods being returned to the Seller, the Seller may withdraw from the sales contract after first calling on the Customer, by e-mail to the address provided during the purchase, to perform the contract. Withdrawal takes place by submitting a statement to the Customer by e-mail.
In the situation referred to in point 2, the Seller is obliged to promptly refund to the Customer the payment received for the Goods purchased.
The currently available delivery methods in the Online Store are listed at https://96powerparts.com/en/delivery.html.

§ 6. Withdrawal from the contract - electronic return form

A Consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without giving any reason. In the event of withdrawal, the contract is deemed not to have been concluded.
The right to withdraw on the terms set out in §§ 6 and 7 is also available to an Individual Entrepreneur. Wherever §§ 6 and 7 refer to a Consumer, this also means an Individual Entrepreneur.
In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods.
The Consumer's statement must clearly express their intention to withdraw from the contract; in particular, the Consumer may:
a) use the electronic return form available in the Online Store: https://96powerparts.com/en/returns-open.html;
b) use the withdrawal form constituting Annex 2, sending it to the Seller's registered office address.
The Seller will promptly confirm on a Durable Medium receipt of the statement of withdrawal submitted in the manner indicated in point 4.
To meet the deadline, it is sufficient to send the statement before it expires.
The withdrawal period begins:
a) for a contract under which the Seller delivers goods and is obliged to transfer their ownership - from the moment the Consumer, or a third party indicated by them other than the carrier, takes possession of the Goods, and in the case of a contract that: (i) covers multiple items delivered separately, in batches or in parts - from taking possession of the last item, batch or part; (ii) consists in the regular delivery of goods for a fixed period - from taking possession of the first item;
b) for other contracts - from the date of conclusion of the contract.
The withdrawal form (Annex 2) and the information on exercising the right of withdrawal (Annex 1) are provided in electronic form.
In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Seller may prevent the Consumer from further use of it, in particular by preventing access to it. The Consumer is obliged to stop using that Digital Content or Digital Service and not to make it available to third parties.
The right to withdraw from a Distance Sales Contract does not apply to the contracts listed in Article 38 of the Polish Consumer Rights Act of 30 May 2014 (implementing Article 16 of Directive 2011/83/EU), including contracts:
a) for services for which the Consumer is obliged to pay, if the Seller has fully performed the service with the Consumer's express prior consent and the Consumer was informed before the start of performance that they would lose the right of withdrawal once the service had been performed, and acknowledged this;
b) where the price depends on fluctuations in the financial market over which the trader has no control and which may occur before the withdrawal period expires;
c) where the subject of performance is a non-prefabricated item, produced to the Consumer's specifications or serving to meet their individual needs - this applies in particular to motorcycle wheels (built, laced or trued) made to the Customer's individual order according to the specification chosen by them (choice of rims, hubs, spokes, nipples);
d) where the subject of performance is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
e) where the subject of performance is sound or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
f) for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay, if the Seller began performance with the Consumer's express prior consent and the Consumer was informed that they would lose the right of withdrawal, and acknowledged this;
g) where the subject is an item that deteriorates rapidly or has a short shelf life, or items which, after delivery, due to their nature, become inseparably mixed with other items;
h) for the supply of newspapers, periodicals or magazines, except for subscription contracts;
i) concluded by way of a public auction;
j) for accommodation services other than for residential purposes, transport of goods, car rental, catering, leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service;
k) where the subject of performance is alcoholic beverages whose price was agreed when the contract was concluded, which can be delivered only after 30 days and whose value depends on market fluctuations over which the trader has no control.

§ 7. Consequences of withdrawal from the contract

Within 14 days of receiving the statement of withdrawal, the Seller will refund to the Consumer all payments made by them, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
The refund is made using the same payment method used by the Consumer. If the Consumer uses the Electronic Return Form, the funds will be refunded by the selected method to the bank account provided by the Consumer.
If the Seller has not offered to collect the Goods itself, it may withhold the refund until it receives the Goods back or until the Consumer provides proof of sending them back, whichever occurs first.
The Seller may offer to collect the item from the Consumer itself. If it has not made such an offer, the Consumer should return the item promptly, and in any event no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send the item back before it expires. Returned Goods should be sent to the returns address: 96 Power Parts Michał Chodyra, Pogodna 50, 55-002 Dobrzykowice, Poland.
The Consumer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
The Consumer may not withdraw from the contract if the Digital Content or Digital Service is supplied in exchange for payment and the lack of conformity with the contract is minor.
The Seller may request the return of the tangible medium on which it supplied Digital Content within 14 days of receiving the statement of withdrawal. The Consumer returns the medium promptly and at the Seller's expense.
The Seller is obliged to refund the price only in the part corresponding to the Digital Content or Digital Service not in conformity with the contract and to the Digital Content or Digital Service whose supply obligation ceased as a result of the withdrawal.

§ 8. Complaints

A complaint regarding a defect of the Goods or a lack of conformity of the Goods with the Distance Sales Contract may be submitted:
a) via the Electronic Complaint Form;
b) in writing to the Seller's registered office address or by e-mail to contact@96powerparts.com.
The complaint should specify the defect, the Buyer's demands towards the Seller and, if possible, document the defect and include proof of purchase in the Online Store. The Seller responds to the complaint within 14 days of receiving it. If it does not respond within that time, the complaint is deemed accepted. The Seller sends its response in writing or on a Durable Medium.
The steps the Buyer must take to submit a complaint, including how to deliver the Goods to the Seller, are indicated at the individual stages of the Electronic Complaint Form.
If the Seller accepts the complaint as justified, the costs of replacement and repair, including shipping related to the complaint, are borne by the Seller.
The Seller is liable to the Consumer and to an Individual Entrepreneur for the lack of conformity of the Goods with the Distance Sales Contract on the terms set out in the Polish Consumer Rights Act of 30 May 2014.
The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of that time, unless the shelf life specified by the Seller is longer.
The Seller repairs or replaces the Goods within 14 days of accepting the complaint. The costs of repair or replacement, including postage, transport, labour and materials, are borne by the Seller.
The Consumer makes the Goods to be repaired or replaced available to the Seller. The Seller collects the Goods at its own expense.
The Seller is obliged to deliver Goods free from defects and is liable to an Entrepreneur for defects on the terms set out in the Polish Civil Code.
Digital Content or a Digital Service is supplied to a Consumer or an Individual Entrepreneur on the terms set out in the Polish Consumer Rights Act of 30 May 2014. The Seller brings it into conformity with the contract within 21 days of the lack of conformity being reported.

§ 9. Reviews

A review of order handling or of Goods can be posted during a visit to the Online Store. Adding a Review is voluntary and free of charge. Within a single order, the Customer may add a Review only once.
The Seller verifies Reviews using the e-mail address used in the purchase process. A Review confirmed by a purchase is marked "review confirmed by purchase".
It is not permitted to post content containing false, vulgar or aggressive information or information infringing the rights of third parties.

§ 10. Intellectual property

By posting Reviews that constitute works, the Customer grants the Seller a non-exclusive, free-of-charge licence to use those works for promotional and marketing purposes in all fields of exploitation listed in the Polish Copyright Act.

§ 11. Subscription sales

A Subscription allows the recurring delivery of selected Goods without placing further orders. Payment is made automatically via Recurring Payments by payment card.
The Customer may end the Subscription at any time via the Account or by contacting the Store.

§ 12. Final provisions

These Terms and Conditions apply from 2026.10.17.
Polish law governs the resolution of disputes. This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
A Customer who is a Consumer may use out-of-court complaint and redress procedures. A list of out-of-court dispute resolution bodies in the EU Member States is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. The European ODR platform was discontinued on 20 July 2025.

§ 13. Annex 1 - Information on exercising the right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason (subject to the exceptions listed in § 6(10), in particular personalised goods).
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, take possession of the Goods.
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement: 96 Power Parts Michał Chodyra, Swojczycka 150, 51-502 Wrocław, Poland, tel. +48 884004114, contact@96powerparts.com.
You may use the model withdrawal form (Annex 2) or the Electronic Return Form: https://96powerparts.com/en/returns-open.html.
You will have to bear the direct cost of returning the goods. Due to the weight and size of some Goods (e.g. complete wheel sets, frames, motors, batteries), returning them may cost more than a standard parcel (e.g. pallet shipping may be required).

§ 14. Annex 2 - Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: 96 Power Parts Michał Chodyra, Swojczycka 150, 51-502 Wrocław, Poland, contact@96powerparts.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*) / for the provision of the following service(*):
…………………………………………

Ordered on(*) / received on(*): ……………
Order number: ……………
Name of consumer(s): ……………
Address of consumer(s): ……………
Signature of consumer(s) (only if this form is notified on paper): ……………
Date: ……………

(*) Delete as appropriate.